School Policy

NOTICE TO STUDENTS

Should you have any questions or difficulty regarding the course content, our approved instructor will be glad to assist you, and can be reached at 1-800-532-7649.

REGISTRATION CANCELLATION POLICY

You have the right to cancel your registration for any reason up to seven (7) calendar days from the date of purchase. Requests for cancellation of a registration must be made by contacting Vitousek Real Estate School by phone or e-mail. The request must be received before midnight of the seventh calendar day from the date of purchase. 

COURSE EXPIRATION AND EXTENSION POLICY

Pre-Licensing courses expire either 6 (six) months  For those courses that expire 6 (six) months after the date of purchase, the student will be granted an automatic 1 (one) month extension at no charge and such 1 (one) month free extension will be applied immediately after the initial 6 (six) month term. For any reactivation or extension of the course after the 7th (seventh) month, The CE Shop will charge the student 20% of the current retail price of the course for each 30-day extension or partial 30-day extension in the event that the course expires prior to the end of the final 30-day extension. Extensions or reactivations cannot be granted beyond 12 (twelve) months from the original date of purchase of the course since in all events, the course expires 12 (twelve) months from the original date of purchase.

If the course is not completed within 12 (twelve) months from the original date of purchase or other period as modified below, the student will be required to purchase a new course at 50% of the current retail price of the new course and fully complete the new course, including passing the final exam, if the student wishes to be granted credit for the new course.

Continuing Education and Post-Licensing course(s) must be completed within 12 months from the time of purchase. If the course is not completed within that 12-month period or other period as provided below for North Carolina, Oklahoma, Washington, D.C., and Iowa, the student will be required to purchase a new course at 50% of the current retail price of the new course and fully complete the new course, including passing the final exam, if the student wants credit for the new course.

END OF COURSE EXAMINATIONS AND GRADING POLICY

You must pass the exam with a minimum score that is set by the Commission Rules in your state. All final exams are proctored. If you fail the first exam you may schedule a second exam no sooner than the next day. Should you fail both exams, you must re-register and repeat the course from the beginning before taking the final exam again.

REQUIREMENTS FOR COMPLETING THE COURSE

Please refer to the directions on your course home page for specific instructions regarding the completion of your course and the “Introduction” lesson located at the beginning of each course. To complete the course and receive your Completion Certificate, you must successfully complete the following requirements:

•   Complete ALL instructional lessons in the course by answering each question correctly at least twice.

The questions are timed and need to be answered within the prescribed time for credit.

•   The Student Affidavit is a signed document from you certifying that you have personally completed each assigned lesson of instruction. This student affidavit must be returned to the school before you can receive credit for a distance education course. (A “Student Affidavit” link will appear on your course home page upon completion of the course. Click on that link to obtain a copy of the Student Affidavit.)

CERTIFICATE OF COURSE COMPLETION

Upon completion of course, you will receive a Completion Certificate.

RECORD RETENTION

The records are maintained in-house and are available for at least a period of five (5) years, and in some cases longer dependent upon state law.

TECHNICAL SUPPORT

For technical assistance, please call Technical Support at 888.850.0751 or email them at support@leaponline.com. Technical Support is available Monday - Friday 7 AM - 9 PM CT Saturday - Sunday 9 AM - 6 PM CT. Holidays are an exception to this schedule and times may vary.

If you call Technical Support, please be prepared to explain your problem in detail and have access to your computer. In order to effectively troubleshoot your issue, our technicians begin the call by asking you a series of questions regarding your operating environment. We will need to know what type of computer you are using, the operating system you are using, the version number of your software, etc. Your call may be documented or monitored to help us maintain quality of service standards.